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Open your account with clear privacy terms

Your account, wallet and device data are handled under this Privacy Policy whenever you open the lobby, verify a payout, or use UPI, Paytm, PhonePe or Google Pay.

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vanky12 Open your account with clear privacy terms
CONTACT ROUTES

Open a privacy support request

Privacy requests should reach the right team quickly, so we separate account access, payment data and cookie questions.

Privacy email Use the privacy address on vanky12.vip for correction, deletion where allowed, data copy or cookie questions. We may ask for account-linked details before we act, because privacy requests can change records tied to your wallet and login history.
Account help If you cannot access your account, contact support with your registered mobile number, recent login device, approximate last login time and payment reference if relevant. We use those clues to verify you before discussing account data.
Payment data query For UPI, Paytm, PhonePe or Google Pay privacy questions, share the date, amount, bank reference and wallet status shown on our page. Never send PIN, OTP or bank password; we do not need them.
ACCOUNT CARE

Browse our data care steps

Privacy is part of the account flow, not a separate afterthought. Each data point we request must support account access, security checks, support, payment reconciliation, cookie preference handling or a legal duty.

Data we collect

We collect account details you enter, device and browser signals, cookies, payment references and support messages. The aim is to operate your account, confirm transactions, detect abuse, meet legal duties and answer privacy requests without asking for extra data.

Payment references

UPI, Paytm, PhonePe and Google Pay entries create reference IDs, amounts, status messages and time stamps. We use them to reconcile deposits or withdrawals, trace failed attempts and answer disputes, not to read your banking app.

Cookie choices

Cookies help keep sessions active, remember language choices, protect login forms and measure errors on account pages. You can manage browser cookies, but blocking some of them may require you to log in again more often.

Security controls

We use account passwords, OTP checks where required, session monitoring, device fingerprints and limited staff access to reduce misuse. If we see unusual login patterns, we may pause certain actions until your identity is checked.

Retention periods

We keep transaction, identity and support records for the period needed to meet legal, audit, tax and security needs. When those reasons end, records are deleted, anonymised or separated from active account tools.

Change requests

You can ask us to correct account details, provide a data copy or remove records where the law allows. Some payment and security logs must remain until statutory, fraud-check or dispute periods expire.

Explore common privacy questions

This section answers privacy questions we receive during account opening, wallet checks and support conversations. It is meant to help you understand our data practices before you share personal details. If your situation includes a legal request, disputed payment or account access issue, contact us directly so we can verify you and respond using the records connected to your account.

We collect details you provide during account opening, such as name, mobile number and email, plus login device signals, cookies, payment references and support messages. We do not ask for your UPI PIN or bank password.

Payment references help us match a deposit or withdrawal to your account, confirm status with the relevant provider and investigate disputes. We store reference IDs, times, amounts and status messages, not app passwords.

No. We do not sell personal data. We share limited records only with service providers, payment partners, legal advisers or authorities when needed for account operation, security, legal duties or dispute handling.

Contact privacy support from your registered email or mobile number and state what needs correction. We may ask for proof before changing records, because edits affect account access, payment checks and support history.

Retention depends on the record type. Payment, identity and security logs can be kept for legal, tax, audit or dispute reasons, while cookie and session records are usually shorter and removed when no longer needed.

Yes. Browser settings let you block or delete many cookies used on vanky12.vip. Some cookies are needed for login, security and wallet pages, so disabling them can make account access less stable.

Access and eligibility depend on local law and are available where local law permits. If a region rule affects your account, we may limit access while still handling privacy requests required by applicable law.

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